EVERYONE LOVES RETURNS, RIGHT?
Nobody likes returning products in the first place, so why do most companies try to make the process even more painful for their customers than it needs to be?
At ToolsQuik we try to make returns as easy as possible. See below for the process for specific types of returns.
Orders Shipped in Error. If you ordered one item and we shipped another, first off, we apologize. If you would simply click here to submit a request for return and let us know whether you have time for us to reship the item or if you would prefer to just return it for a refund. Whichever is more convenient for you is fine with us, we will email you a prepaid return label.
New Returns. It happens. You get into a job and decide you don't need a part or you don't feel like doing the repair yourself after all. It is no problem returning your item within 12 months of date of purchase. All we ask is that the part is still in new and resaleable condition. We'd hate to send the part back out to somebody else and have them find it isn't in good condition. In order to help take the sting out of the return, we will cover half the cost of the return label. We get considerable discounts on shipping due to our volume, and we pass that on to you for returns. How does it work? Click here to submit a request for return authorization for a "New Return", we will send you a return label via email. Once we get the product back, we will refund your order, less 1/2 the price of the return label. Oh, and we'll let you know how much that is up front, so there are no surprises.
Warranty Returns. What constitutes a warranty? We honor all manufacturers warranties on the products we sell, which vary by company. As a rule, warranties cover defects in workmanship or materials of the products, not normal wear. Also, abuse or uses that the product wasn't designed for aren't covered either. One of our guiding principles is to not only do right by our customers, but also be a good customer for the brands that we represent. We enjoy, and pass along, very liberal return privileges, but we get those privileges because we don't abuse our vendors.
Tool warranties are a bit different than some warranties, and each company handles the warranty of their product differently. As a rule, tools that are defective are eligible for either repair or replacement, depending on the company and the tool. If you have a tool warranty, click here and select "Tool Warranty" and let us know the issue, we will get right back with you with warranty instructions for that particular item. Tools that have been used are not eligible for return for credit, whether returned as new or warranty.
Labor Reimbursement. ToolsQuik does not reimburse labor or any other incidental costs associated with a warranty part. Our obligation is limited to the original cost of the item purchased.